Dettagli Posizione

The client is a global service provider supporting leading organisations in technology modernisation, experience transformation, and complex problem-solving.

The Customer Support Specialist (Italian-speaking) will deliver professional support to customers across multiple channels. The role demands clear, confident, and professional communication as well as the ability to work remotely.

• Deliver customer support in Italian via chat, phone, and email.

• Communicate confidently and professionally at all times.

• Troubleshoot and escalate customer issues as required.

• Maintain accurate and detailed records in CRM systems.

• Support ongoing improvement initiatives within the service team.

• Native/fluent proficiency in Italian, with excellent written and spoken communication skills.

• Good English for collaboration with international colleagues.

• Previous customer service/support experience is desirable.

• Professional, confident, and adaptable, with the ability to work remotely.