Dettagli Posizione

A five-star luxury hotel that embodies sophisticated elegance with its minimalist design. Nestled in the heart of Milan’s fashion district, the hotel offers an unparalleled blend of comfort and style, featuring refined dining, a serene spa, and bespoke service tailored to each guest’s needs.

MAIN RESPONSIBILITIES

- Welcome guests upon arrival to the hotel in a courteous and prompt manner

- Deal with guests' requests and needs efficiently and effectively Ensure a high quality of guests and   visitors at all times, understanding and anticipating guest needs, exceeding expectations

- Support to the team in complaint management

- Management of information to be given to guests relating to the structure and city of Milan

- Management and booking of transfers and taxis

- Operational coordination with the Lifestyle team regarding check-in check-out

- Baggage delivery and shopping bag, performing the service according to expected quality standards